A new approach to Human Factors for Healthcare

Human Factors has been a common ‘buzz-term’ in healthcare – but what is it really about? Is commercial aviation the most appropriate model for healthcare? This engaging and informative course will introduce a variety of perspectives on Human Factors, in particular clarifying how it can apply to healthcare and improving patient safety.

“All health-care workers need to have a basic understanding of human factors principles. Health-care workers who do not understand the basics of human factors are like infection control professionals not knowing about microbiology.”

World Health Organisation

Why you should take this course

  • Understand the concept of Systems Thinking and Models of Safety – looking beyond the individual and the flawed concept of ‘Human Error’
  • Gain an introduction to Human Capabilities & Limitations & how those influence quality and safety of care – how humans can be Heroes and Hazards
  • Be able to unpick the nature of human fallibility and why practice does not always make perfect
  • Have the knowledge to proactively contribute to the safety culture in your organisation
  • Be able to recognise error-provoking conditions and influence your systems of work
  • Understand the relationship between stress and performance/risk of error
  • Take away a tangible tool for understanding the relationship between our physiological needs and performance – do we set ourselves up to fail?
  • Understand strategies to optimise High Performance Team-working with ad hoc teams

What previous attendees have said…

“Superb delivery of a supremely relevant subject, which should be mandatory training through all realms of healthcare – it has totally inspired me to put into effect much of what has been taught. Really excellent – makes me want to learn more and pass on these nuggets to everyone! So much learnt about self, others, prevention of errors – too much to say – the whole course is highly relevant.”

Dr Samantha Anthony, Associate Specialist (Dermatology, West Hertfordshire NHS Trust )

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