Human Factors & Patient Safety for Clinical Leaders

Leading by example is vital if we want Human Factors & Performance Science to become ‘business as usual’ for our healthcare systems, and those in clinical leadership roles form a crucial link between front line staff and the higher levels of management. If clinical leaders have a good understanding of Human Factors & Performance Science, they can bridge the gap between ‘Work as Imagined’ by those setting policy and ‘Work as Done’ at the front line.

  • 2-day course. Ideally run over 2 concurrent days, but can be split into 2 x 1-day events
  • Up to 20 participants
  • Practical tools to take away
  • Evidence-based, utilising cutting edge safety and performance science
  • Interactive activities


  • Suitable for anyone involved in a clinical leadership role, particularly those preparing to take a step up in leadership or management responsibility
  • Ideal for Band 7s upwards
  • Ideal for Consultants or Specialist Trainees preparing for a more senior role
  • Applicable to all specialities/departments
  • Understand how Human Capabilities & Limitations influence leadership & management in healthcare
  • Understand the concept of Systems Thinking and Models of Safety – looking beyond the individual and the flawed concept of ‘Human Error’
  • Gain the knowledge and skills to set your people up to succeed
  • Understand how to get the best from yourself and those around you
  • Gain an introduction to Human Capabilities & Limitations & how those influence quality and safety of care – how humans can be Heroes and Hazards
  • Be able to unpick the nature of human fallibility and why practice does not always make perfect
  • Have the knowledge to proactively contribute to the safety culture in your organisation
  • Be able to recognise error-provoking conditions and influence your systems of work
  • Understand the relationship between stress and performance/risk of error
  • Take away a tangible model for understanding the relationship between our physiological needs and performance – do we set ourselves up to fail?
  • Understand strategies to optimise high performing teamworking with ad hoc teams
  • Be able to motivate and inspire your team
  • Develop an understanding of how to create an environment of Psychological Safety for your team

“Mastery of quality and patient safety sciences and practices should be part of initial preparation and lifelong education of all health care professionals, including managers and executives”
– Don Berwick, author of The Berwick Report, ‘A promise to learn, a commitment to act’, August 2013

“After being in the NHS for 44 years and a midwife for almost 40 years it felt at last someone knows how staff feel and can offer a plan or plans to cope and act accordingly. Thank you!”
Senior Midwife, James Paget University Hospital NHS Trust

Make an Enquiry About This Course, for Your Organisation