Do you want to develop an in-house faculty that can drive forward not only an awareness of, but practical application of Human Factors principles across your organisation?
Do you want to be able to develop a group that can take the lead on capturing the learning from the incredible challenges presented by Covid-19?
This course will enable attendees to:
- Understand the key components of Human Factors and High Performance in Healthcare
- How those principles apply in a practical sense in their working context
- Develop strategies to share these lessons with colleagues (through training, education and improvement work)
- Unique participant-focused distance learning format designed to maximise learning retention and application of knowledge, using the Zoom platform and other interactive tools
- Trainers Manual – Human Factors for Healthcare
- Support materials (including ppt slides, trainer instructions/workbooks, practical exercises, videos, recommended reading, web links, research evidence)
- Course handouts and pre/post reading
- Rights for unlimited use of Medled materials in future training
- Relevant case studies
- CPD Accreditation (CPD UK and Chartered Institute of Ergonomics & Human Factors)
- Course will be facilitated by five of our highly skilled senior trainers – combining academic rigour with practical experience of applying human factors in a high risk/high performance setting. All of our senior trainers have extensive experience in adult education
- Post course support: Structure bespoke to needs of group
- Recommended group size of 10-12, with a maximum of 15
Part 1: Learning Needs Questionnaire (Sent to all participants)
The structure/flow of the course and balance of content will be based on the needs and objectives of the group. We also want to ensure that the objectives of the participants are matched with the organisational vision of what this group will deliver post-course.
The LNA questionnaire starts the development of this understanding, which is further developed during the pre-course virtual meeting below. We will also adapt the course where needed throughout delivery, as our focus is maximum transference to practice.
Part 2: Pre-Course Virtual Meeting (All MedLed Faculty and participants)
The purpose of this meeting is to get to know each other, share backgrounds, clarify and deepen understanding of objectives and agree on expectations. The aim is to establish a sense of trust that leaves all parties with the feeling that this training will be a two-way process. At the end of this session, the MedLed faculty will know the participants individually and have relevant information about their backgrounds and experience that may be utilised in the course. Participants will feel that their personal experience is recognised and that they will have a say in their learning, so they should arrive prepared to have a higher level of personal involvement in proceedings than they would normally expect from traditional training courses.
Part 3: Modular Structure
The balance of focus between these modules and how the course is structured will depend on the experience and objectives of the group – through skillful facilitation we aim to draw on and utilise the experience of the group as far as possible, minimising time wasted either teaching people what they already know or aren’t likely to use. This also ensures maximum applicability to practice in your organisation.
Each module will consist of a combination of;
- Targeted pre-learning (videos, interactive activities, podcasts, reading materials, quizzes, research articles and case studies)
- Interactive webinars and virtual workshops
- Break out sessions of peer-peer learning
- Plenary sessions (combination of faculty led and participant led)
The principle we follow is one of guided discovery. Participants arrive at webinars/workshops already with a good level of knowledge in place through the pre-learning, which is developed based on what we learn from the initial questionnaire and pre-course meeting.
The interactive sessions are a discussion-based format led by a MedLed facilitator. The objective of these sessions will be to extend the pre-learning into applied understanding with a focus on workplace implications and the challenges of implementation for each topic.
The Break-Out session then allows participants to assimilate their learning as a group in private and feedback to MedLed. The purpose of this is to give participants the opportunity to reflect on the learning so far and feedback their observations to MedLed. This may include topic areas that require clarification, requests for course modifications, opportunities for practice (presentations etc), and ad hoc individual requests.
The plenary sessions will then provide the opportunity to act on this feedback and consolidate the module overall. It will also give the MedLed faculty an opportunity to address student strengths and weaknesses that become apparent to them in the process.
Module 1: Understanding Systems
Moving beyond traditional linear models of safety and performance – shifting towards understanding and embracing complexity
Module 2: Culture in Practice
What do we really mean by terms like ‘Safety Culture’ and ‘Just Culture’, and how do they apply in practice?
Module 3: Human Performance
Unpicking the nature of human capabilities and limitations – not only how we can better design for human fallibility but also to embrace human adaptability
Module 4: High Performing Teams
Exploring practical strategies to optimise team performance under varying circumstances and conditions, drawing on research and expertise from a wide range of industries
Module 5: Leadership at all Levels
Challenging the notion of Leadership as a title or position and looking at how to help develop leadership capabilities at all levels in your organisation
Day 5: Consolidation of Learning and Forward Planning
Planning your next steps as a group and agreeing the program for future support
What previous participants have said…
“This training has had more impact on my practice than anything else I have done in my career. The training was very well delivered, engaging and authentic – it provided real life examples drawn from a variety of industries and a broad knowledge of human factors principles, but drawing conclusions relevant to healthcare.
Following the initial training we have been provided with on-going support, tailored to the needs of our group and building on the principles learnt during the course.
With the information we learnt on the course and the continued support our team has set up a ‘hospital at night’ programme and daily cardiac arrest team brief. This has already improved the care and safety of our patients and the wellbeing of staff.
We have also used the training to set up a series of educational events for all staff groups to introduce the principles of human factors across the organisation. We are using the skills we acquired to cascade training via a ‘train the trainer’ model emulating MedLed’s model.
Our board have been so impressed with the potential benefits of this programme that they have made ‘embedding human factors principles’ across the organisation as one of our three quality priorities for the next year”.
Dr Victoria Jones, Associate Medical Director (Patient Safety), North Middlesex University Hospitals NHS Trust