Patient Safety Champions Program

  • Embedding the principles of Human Factors & Performance Science in your practice, your teams and your organisational systems
  • Suitable for all Healthcare Professionals with a special interest in Patient Safety
  • 3 days of classroom training, run over a 3-6 week period with development work & support between sessions
  • Understand the concept of Systems Thinking and Models of Safety – looking beyond the individual and the flawed concept of ‘Human Error’
  • Be able to use evidence-based tools for analysing person-system interactions
  • Gain an introduction to Human Capabilities & Limitations & how those influence quality and safety of care – how humans can be Heroes and Hazards
  • Be able to unpick the nature of human fallibility and why practice does not always make perfect
  • Have the knowledge to proactively contribute to the safety culture in your organisation
  • Be able to recognise error-provoking conditions and influence your systems of work
  • Understand the relationship between stress and performance/risk of error
  • Take away a tangible model for understanding the relationship between our physiological needs and performance – do we set ourselves up to fail?
  • Exploring the principles of high performing teams – what makes them tick? Looking at examples from risk industries and Elite Sport
  • Understanding motivation – what drives people to excel?
  • Discussing behaviours that influence disfunction in teams
  • Understand personality differences and communication preferences
  • Develop strategies to build effective ad hoc teams

“Working within medication safety, I was familiar with the term human factors, but my knowledge was limited to topics such as ‘system model of accident causation’ and ‘pattern matching’ as I came across these topics routinely through incident investigation. Attending the human factors course facilitated by MedLed provided me with a further insight into these topics, and completely transformed my knowledge of what exactly the term ‘human factors’ encompasses”.
Amandeep Setra, Medication Safety Officer, University College Hospitals NHS Foundation Trust

“My understanding of the term ‘human factors’ has significantly increased, and this has been applied to my approach of investigating medication related incidents, as well as utilising some of the information learnt to enhance teamwork within the department. I have incorporated human factors into the training material I deliver to a multitude of healthcare professionals, to highlight the importance – something I would not have been able to do without this valuable training”.
Amandeep Setra, Medication Safety Officer, University College Hospitals NHS Foundation Trust

“Within the organisation we have a human factors strategy group, and our vision is to facilitate awareness of human factors across the Trust focusing on areas such as design of systems and processes, management of high risk situations, safety and quality improvement, and error management. We recently presented human factors to the Trust Leadership Forum to engage leaders, and feedback was extremely positive.”
Amandeep Setra, Medication Safety Officer, University College Hospitals NHS Foundation Trust

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