Process Communication Model

PCM is one of the most comprehensive psychometric tools capable of developing teams and individuals because it focuses on both communication and interaction styles and needs. PCM has been used for nearly 20 years as part of NASA’s astronaut selection process, and is now used by numerous global organisations including the Royal Australasian College of Surgeons. It is the only tool which combines both behaviour/personality profiling and specific, individualised communication techniques to improve performance and reduce distress and conflict.

PCM courses and coaching are provided by Gareth Lock

“The Joint Commission on Accreditation of Healthcare Organizations describes communication error as the cause of 60% to 70% of preventable hospital deaths.”
Joseph G. Murphy and William F. Dunn, American College of Chest Physicians, Dec 2010

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