Gareth Lock

Specialist in Process Communication Model and Non-Technical Skills

Gareth has nearly 25 years’ experience of working within dynamic, operational and challenging environments. In February 2015, he retired after 25 years in the Royal Air Force as a tactical flight instructor on C-130 Hercules transport aircraft, and as a systems engineer and requirements working with Defensive Aids Systems in the R&D, operational and procurement domains. He has deployed on numerous occasions to operational theatres and led training missions in austere overseas locations. During his time in the RAF he completed the Aerosystems Course which is underwritten by Kingston University as a MSc in Aerospace Systems.

Upon leaving the RAF in 2015, he began to teach “Non-Technical Skills”, Crew Resource Management and Well Operations Crew Resource Management across high-risk dive teams, surgical and intensive care unit teams and the offshore industry, developing his own programmes based on best practice from the CAA, FAA, MOD and the academic community. Since then he has taught and coached teams and individuals in the US, Europe, Middle East, Australia and New Zealand using a unique combination of theory, experiential learning experiences and computer-based simulation.

To boost his knowledge in the high-risk diving team domain, and to provide much needed research to an area he is passionately involved in, he started a part-time PhD at Cranfield University, UK to understand the role Human Factors play in diving incidents and accidents. This is an ongoing project in a social environment which is decades behind aviation when it comes to Human Factors and safety culture, and as such significant challenges need to be overcome.

In addition to focusing on non-technical skills development, he is a certified TOPSET Senior Investigator and also a trainer in the Process Communication Model. PCM is one of the most comprehensive psychometric tools capable of developing teams and individuals because it focuses on both communication and interaction styles and needs, and provides the ability to invite others out of distress and keep them in an OK:OK position. PCM was used for nearly 20 years as part of NASA’s astronaut selection process, and is now used by numerous global organisations including the Royal Australasian College of Surgeons.

Gareth enjoys sharing his knowledge and practice both in person and through writing, and likes nothing more than creating those ‘ah ha’ moments with his unique delivery style, developing learning opportunities from seemingly innocuous situations.