Dr Shelly Jeffcott BSc (Hons), PhD

Trainer and Human Factors Consultant

Shelly is a native Aussie Human Factors and Ergonomics (HF/E) Specialist with over 15 years of experience in patient safety research and implementation across health and social care settings.  She has a degree in Psychology from York University, a PhD in Human Computer Interaction from Glasgow University and did her Post-Doctoral Research in the Engineering Design Centre at Cambridge University.

Shelly worked for two years on a Health and Safety Executive Project looking at Safety Culture in the UK Rail Sector.  She then worked as a Senior Research Fellow in the Department of Epidemiology and Preventive Medicine at Monash University for five years, based at The Alfred Hospital in Melbourne and focusing on decision-making and leadership in Critical Care.

She has lectured extensively in HF/E and Human-Centred Design, Safety Critical Systems, Organisational Psychology, Incident Investigation and many other elements around the theory and practice of Safety Science.  Shelly is an Honorary Senior Lecturer at the University of Edinburgh, having helped design and now deliver their MSc in Patient Safety and Clinical Human Factors.

Shelly has been working as an embedded HF/E professional in a variety of Territorial and National Health Boards across the NHS in Scotland since 2012.  She currently works as a Strategy and Improvement Manager in the Scottish Ambulance Service where she is supporting the integration of HF/E into local and national capability building programmes and using human-centred design principles and practice to improve how we approach quality and safety initiatives within the NHS.