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MedLed creates conditions that allow healthcare organisations to be and perform at their best.

Find out what our clients have to say about working with us.

This is one of the best courses I have been on. All the material is highly relevant and delivered very well. The course fits in a lot of principles pertinent to my role. It gave me insight into my own behaviours and those of others.

Dr Ruth Cole
Associate Specialist in Child & Adolescent Psychiatry
University Hospital Wales

I have been working with Ben Tipney and his colleagues in MedLed for a number of years, as SAS  Tutor. I have found MedLed to deliver high quality courses on a number of subjects, including Human Factors; our Consultant and Nursing colleagues have found them very useful too. I have had very good feedback from other neighbouring SAS Tutors too.


Michael Fernando
SAS Tutor,
Yeovil Hospital

During the week of face to face teaching I gained a huge amount of insight into human factors, the basic psychology of the human brain, culture; what that means and ideas on how to influence organisational culture, wellbeing of the workforce and ideas around organisational “buy-in” plus many other concepts.

For me personally Ben put words to feelings and ideas I have held for a long time. This has given me a terminology I can use to further self-directed studies and help me build various training packages for my trust. We are also launching several other initiatives based around concepts taught on the course.

I feel we as an organisation gained a huge amount of insight not only from the content taught but from the shared experience of the rest of the cohort. The contact days where we all get back together have been a brilliant point for sharing of information and ideas, we have built a cross trust partnership with the other trusts involved which is invaluable.

Lisa Shennan
Clinical Education Tutor
London Ambulance Service

Easy to related to my place of work and role. I like the fact that HF is taught in a realistic, practical way with a clear understanding of its context in healthcare.

Petra Rosier
Head Nurse for Surgery
Southend University Hospitals NHS Foundation Trust

I am a senior educator and practising clinician who has overall responsibility for Clinical Education across the Trust. I have found the UCLPartners and MedLed five day Human Factors Programme extremely informative. It has highlighted and brought to the forefront within my own mind the importance and very real clandestine elements that affect everyday practice.

‘Migration of boundaries’ and ‘Just culture’ resonated with me for a combination of reasons which has helped me focus my thoughts on how one facilitates another, which in turn, has helped me distil a Human Factors Education Strategy for the Trust.

The programme has helped me crystallise a vision for scope and depth of Human Factors Education to facilitate a shift in organisational culture to ensure staff are working within safer systems. This can only serve to enhance the care we provide our patients within an environment that is ever-changing, extraordinarily complex and increasingly challenging

Clinton John
Head of Clinical Education
University College London Hospitals NHS Foundation Trust

Excellent workshop. This is one of the very best leadership courses that I've attended so far.

Aloka Suwanna Danwaththa Liyanage
Clinical Fellow in Laparoscopic Surgery
Southport and Ormskirk Hospital NHS Trust

I loved the session, it was so insightful and brilliantly delivered. It was extremely refreshing to spend some time out going into depth on this topic, after a really challenging year. I've heard so many people speak highly about this course, and so it was great to finally experience it for myself.

Lisa Davies
Clinical Effectiveness Co-ordinator
Hywel Dda University Health Board

Absolutely fantastic training and speaker, really enjoyed the entire presentation & kept audience captivated. Very interesting & relevant to my work – thoroughly enjoyed all of presentation. Everyone should attend this training

Lindsey McClements
Specialist Nurse
Western Health NHS Trust

Superb delivery of a supremely relevant subject, which should be mandatory training through all realms of healthcare – it has totally inspired me to put into effect much of what has been taught. Really excellent – makes me want to learn more and pass on these nuggets to everyone! So much learnt about self, others, prevention of errors – too much to say – the whole course is highly relevant. Thank you!

Dr Samantha Anthony
Associate Specialist in Dermatology
West Hertfordshire NHS Trust

The role of Human Factors in optimising performance in high-stress situations and in medical error has always fascinated me. I was fortunate to be one of four senior clinicians from the London Ambulance Service selected to take part in the UCLPartners & MedLed Human Factors Programme. The introduction to the programme was a five-day course run by Ben from MedLed, covering the underpinning principles of human factors in relation to medicine and patient safety.

Ben clearly has a wealth of knowledge in the subject, drawing from his personal experiences outside of medicine, from well-known and less well-known incidents and from his observations of how clinical teams function. Throughout the course, attendees were encouraged to participate in discussion and share their experiences, making the course relevant for everyone there. Being able to see that other Trusts and other clinicians faced similar challenges was reassuring; the opportunity to share examples of how to improve patient safety through a better understanding of human behaviour was very useful.

Although there was a clear structure to the week, with a number of well-placed and recurrent themes, there was sufficient flexibility in the timetable to allow the discussion and debate to be shaped by the group.

Although for a long time we have included elements of human factors, error prevention and crew resource management in training for select groups of clinical leaders and included concepts in the development of the pit-crew concept for resuscitation, with the support of MedLed and UCLPartners, the Trust is now developing a more structured programme that will see both greater embedding of human factors in all clinical teaching, and improved awareness and understanding of human factors in the investigation of near-misses and incidents.

Dr Neil Thompson
Medical Director
London Ambulance Service