Through 2018, MedLed worked in partnership with UCLPartners to support four NHS trusts in developing internal Human Factors expertise.
Each organisation within the initiative were seeking to improve the care and safety of their patients and the wellbeing of staff. In particular, they wished to reduce significant stress around cardiac arrest events, particularly for junior doctors, and the challenges of a complex 24-7 working environment. The organisational faculties came into the process from a wide range of professional backgrounds, differing levels of experience and expectations, so ensuring that the training and follow up support was inclusive and applicable to all was important to the success of the programme.
Each organisation selected a four-person faculty (with guidance from UCLPartners), who were provided with comprehensive initial training, and follow-up support over a 10 month period – during which time they embarked on various initiatives within their own organisation.
With the information learnt on the course and the continued support the team at North Middlesex has achieved a number of significant goals including setting up a "Hospital at night" programme, and developing and launching a daily cardiac arrest team brief significantly reducing stress levels for junior doctors.
They also set up a series of educational events for all staff groups to introduce the principles of Human Factors across the organisation, following MedLed's "Train the Trainer" model.