Breaking bad news
- 3-hour course
- 3 CPD points
- Booking
- Make enquiry
- Module leader
Breaking bad news is a highly interactive, solution-focused one-day course on this often forgotten subject. It provides techniques, tools and tips to ensure you are well-equipped ahead of the conversation, in the moment, and afterwards.
Who is this course suitable for?
Applicable to all departments and Multi-disciplinary teams
Course objectives
This course will:
Improve your understanding of typical reactions to bad news
Look at how to depersonalise
Learn how to manage denial, defensiveness and aggressive behaviour
Explore the importance of empathic listening
Introduce a Transactional Analysis framework to manage conversations
Discover how to help others cope with bad news without taking it on ourselves
Course testimonials
I would suggest more courses like this should be offered. It was helpful to realise I was not the only one who struggled with the bad news, and I found it particularly helpful that we were worked through process in a practical manner.
A very interactive session with a focus on developing a process for delivering bad news, while still keeping a human touch
A very useful course on how one has to be well prepared for all sorts of scenarios when we break bad news. Highly recommended
A useful course that shows it’s alright to feel under pressure, and also to be able to say you don’t have all the answers. It’s important to be honest and clear, and to feel for the patient and the relatives
It was a great course, very well presented under COVID-19 circumstances