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Course length
12-hour course
CPD points
12 CPD points
Module leader

CPD certified, by the CPD Certification Service

This flexible 12 hour course provides a solid foundational knowledge of Human Factors For Healthcare, and provides practical tools to help you turn theory into practice.

Who is this course suitable for?

  • Suitable for all Healthcare Professionals, both clinical and non-clinical

  • Applicable to all departments and Multi-disciplinary teams

Course objectives

This course will:

  • Explore what we mean by the term Human Factors

  • Describe a model of safety and risk in healthcare

  • Introduce the concept of Safety I and Safety II  

  • Explain the cognitive processes affecting our decision-making and understand why we sometimes deviate from the rules

  • Investigate expert or naturalistic decision making

  • Identify the impact of stress on performance

  • Discuss the relationship between Psychological safety and stress

  • Recognise the importance of a Psychologically safe working environment

  • Provide a model for Balanced Assertiveness

  • Help you understand the relationship between physiology and performance

  • Demonstrate the key components of High Performing Teams and what is meant by the term Teaming

  • Consider the role of Leadership within teams and the importance of Teaming in Threat and error management