Human Factors For Healthcare - Train The Trainer

This unique 36 hour programme, developed specially for healthcare organisations, takes Human Factors For Healthcare from the training room straight to the practice, ward or theatre through your greatest asset - your people.

MedLed's Human Factors For Healthcare Train The Trainer allows organisations to develop a sustainable and self-supporting approach to delivering Human Factors training organisation wide. This course, which is mapped to the NHS Patient Safety Syllabus, will enable attendees to both integrate the principles of Human Factors For Healthcare into their existing training programmes; they will also leave with skills and knowledge to deploy and develop short "Introduction to Human Factors For Healthcare" courses across your organisation. Participants are provided with all necessary materials to run their own training in future, with an unlimited non-commercial license for the use of these materials.

This Train the Trainer course can also be used to establish a beating heart of expertise within your organisation, which we like to call your "Human Factors Hub". This internal resource is key component of our Human Factors Roadmap.

• 6 modules, typically run over 12 weeks

• Up to 15 participants

• Evidence-based, utilising cutting edge safety science and performance science

• Interactive activities

• Available as a face-to-face course or via distance learning

  • Our distance learning option combines live webinars via Zoom or Teams and targeted independent study. Independent study includes a variety of media and methodology to cater for different learning styles. This format allows participants to arrive at live sessions having covered the theory and concepts, with the live sessions then focused on application in practice in their own context.

• Independent study includes but is not limited to:

  • Relevant articles/papers (key points summarised with signposting to full papers and articles)

  • Games and quizzes

  • Recorded presentations

  • Videos

  • Questions for reflection

  • Optional extra activities to stretch those with a higher existing level of knowledge

This sample curriculum is a starting point for adaptation depending on the needs and experience of the group, in particular taking into account the specific different organisational and care settings and stakeholder boundaries.

• Suitable for all Healthcare Professionals, both clinical and non-clinical

• Applicable to all departments and Multi-disciplinary teams

• Prior experience of Human Factors is helpful but not essential

Get to know you session

• Define “Human Factors For Healthcare” 

• Share how this concept addresses the flexible relationship between internal cognition, interactions/team dynamics and the external environment/conditions under which work is undertaken

• Provide the opportunity to get to know each other, share backgrounds, agree on expectations and establish individual needs

• Build a sense of trust that leaves all parties with the feeling that this training will be a two-way process

Module 1 - Patient Safety & Human Factors: Present & Future

• Establish what we mean by Safety I and Safety II

• Determine the difference between simple, complicated and complex systems

• Ascertain what a “systems thinking” approach means within Human Factors

• Allow you to consider Safety Differently and Safety III

• Look at how ideas introduced within Complex Systems fit with classical understanding of adaptation 

Module 2 - Just & Learning Cultures

• Identify the difference between cultures and climate

• Introduce the concept of a Just & Learning Culture

• Develop ideas of how to understand violations within Complex Systems

• Acknowledge the role of subcultures and their impact on both climate and culture

• Apply the concepts of understanding causation in complex systems to the context of incident investigations

Module 3 - Human Cognition: To err is human

• Help you to recognise situations that an individual’s ability to perform optimally is impaired

• Review the short and long term effects of stress on an individual’s capability to perform

• Analyse how people make decisions in high pressure situations

Module 4 - Factors between humans

• Explore what high performing teams may look like in your organisation

• Discover how the nature of complexity may impact on team dynamics

• Appreciate the potential of constructivist language within high performance environments

• Recognise the importance of high trust behaviours within teams and groups

• Present approaches to feedback to increase group learning and maximise improvement 

Module 5 - Creating conditions for high performance

• Discuss the role of a leader within a high performance environment

• Recommend approaches that enable a high support environment

• Offer principles of good teaching

• Propose what constitutes a positive learning environment

• Investigate the role of design within the working environment and its impact on safety

Module 6 - Putting learning into practice

• Ask what are the main messages and takeaways for you from each session?

• Encourage you to reflect on the implications of this for you, in your role as a facilitator of change and improvement

• Give you an opportunity to present and get peer and expert feedback on an implementation plan, presentation, project, training session, or initiative you plan to action, individually or as a team, after the programme concludes