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Systems approach to Patient Safety Incident Investigations

Course length
12-hour course
CPD points
12 CPD points
Booking
Make enquiry
Module leader
Associates
NHS Collaborate Procurement Hub Awarded Supplier: Training and development services

Approved by NHS England, and developed alongside NHS organisations, A Systems Approach to Patient Safety Incident Investigations (PSII) is designed and delivered by experts in PSII. Part of our PSIRF learning joureny, this 12 hour course helps you meet the training requirements of PSIRF.

Who is this course suitable for?

  • All Lead investigators conducting patient safety incident investigations 

  • All Executive and Service Leads for patient safety

  • All Executive and Service Leads for Duty of Candour

  • Executive and Service Leads supporting response to patient safety incidents

  • Investigators supporting patient safety incident investigations

Course objectives

This course will:

  • Develop an understanding of PSIRF and systems based learning

  • Explore how Safety II can be integrated into an Incident Investigation

  • Facilitate understanding in how to effectively apply a response planning process

  • Demonstrate a diverse range of tools to investigate incidents, such as SIEPS

  • Discuss a range of tools for capturing every day work

  • Demonstrate a range of tools for synthesising information gathered, such as timeline mapping and work system scans

  • Provide an opportunity to discuss how to respond proportionately to patient safety incidents

  • Explain how to write an effective investigation report

  • Explore how to apply principles of safety science to understand causation

  • Look at conducting interviews; including recognising signs of shock and post-traumatic stress

Course testimonials

Matt was amazing, he had a great background within the ambulance sector and how the systems approach training can be used within our organisation. He has a relaxed and supportive personality that makes learning engaging and interactive.

Jonathan Taylor
North West Ambulance Service NHS Trust

As Human Factors lead at our hospital I have found the support of the MedLed team invaluable.

They have helped our Human Factors Hub and associates understand the concepts of safety in the complex environment of healthcare , including systems thinking, culture, psychological safety leadership models, and enabling healthcare staff to perform at their best for patient safety and quality. 

MedLed have also provided teaching on investigation of Patient Safety incidents to our Patient Safety team using a systems thinking approach and educated our senior leaders around the leadership aspects of safety and quality.

I would recommend them to others, especially as there is a broad range of skills within their team.

Sue Deakin
Consultant Orthopaedic Surgeon & Human Factors Lead
West Suffolk NHS Foundation Trust

Matt is a legend!! Really informative session and Matt has a good delivery model, he is able to relate the training to our work area, drawing on his experience as a paramedic and his understanding of the ambulance service. Matt for CEO!! :)

Craig Hayden
North West Ambulance Service NHS Trust

This course content is very useful and it was clear the presenter had tailored it to the needs of the group and their clinical backgrounds, rather than just teaching generically. They also actively listened and validated the group's feedback. whilst also providing their own constructive feedback.

Elizabeth Mary Cork
Wirral Community Health and Care NHSFT

Matt has been really helpful, engaging and he fully relates everything to our practice and Trust. We have really enjoyed our 2 days training.

Andrea Brown
North West Ambulance Service NHS Trust